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Not all data came through in export file import

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(@moynihc65)
New Member Customer
Joined: 4 months ago
Posts: 2
Topic starter  

I created an export file form the 2023 gold versions and imported the file into the 2024 gold version. I immediately noticed several fields were missing or reverted to default values. For example, my birth date was wrong, my retirement dates went to defaults, some pension values where missing, etc. Anyone else experience this? Did I miss a step on updating? DO I need to go through and confirm all my entries came across on the exported file?


   
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(@smatthews51)
Member Admin
Joined: 4 years ago
Posts: 724
 

@moynihc65 No one else has reported these issues and I have used the import function numerous times with no identified issues, so I'd be very interested to investigate further this further. Would you mind sending me (to mail@pralanaconsulting.com) your 2023 Gold export file so I can look into what's going on? Thanks!

Stuart


   
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(@moynihc65)
New Member Customer
Joined: 4 months ago
Posts: 2
Topic starter  

@smatthews51 I emailed to you. Thanks!


   
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(@smatthews51)
Member Admin
Joined: 4 years ago
Posts: 724
 

@moynihc65 This is some sort of problem with the export file; there's probably some sort of corruption in your copy of PRC2023.

Stuart


   
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