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Cannot import pre-2022 export file directly into PRC2023

Issues and Potential Errors

Last Post by Sheila Crafton 3 years ago

5 Posts

2 Users

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Sheila Crafton

(@crafton195)

Active Member Customer

Joined: 5 years ago

Posts: 10

Topic starter January 27, 2023 10:26 am

I just upgraded from PRC 2021 and did an export then tried to import into 2023 and received the error message above. Do I really have to re-key all my data?

Adam

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Stuart Matthews

(@smatthews51)

Member Admin

Joined: 5 years ago

Posts: 1154

January 27, 2023 10:42 am

Adam,

PRC has always been designed to import only from the same model year or the one just prior. I just gave you a complimentary license to PRC2022, so you can login and download that and use it to bridge the gap between PRC2021 and PRC2023 (do your import in two steps).

Stuart

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Sheila Crafton

(@crafton195)

Active Member Customer

Joined: 5 years ago

Posts: 10

Topic starter January 27, 2023 11:28 am

Great - thanks very much.

Adam

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Sheila Crafton

(@crafton195)

Active Member Customer

Joined: 5 years ago

Posts: 10

Topic starter January 27, 2023 11:34 am

When I go to my account dashboard and click on recent orders I get a 404 error (see attached screen capture).

Attachment : Screenshot-2023-01-27-at-11.33.10-AM.png

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Sheila Crafton

(@crafton195)

Active Member Customer

Joined: 5 years ago

Posts: 10

Topic starter January 27, 2023 2:47 pm

Ok - it's working now. I was able to go from 2021 to 2022 and now 2023. Thanks for the help.

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