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Question: How to obtain the 2023 upgrade from 2022 version purchased in Nov 2022?

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(@cgprc2022)
New Member Customer
Joined: 1 year ago
Posts: 1
Topic starter  

I purchased the 2022 Gold version during November. The upgrade link on the members page brings up a checkout for the $49 upgrade. What is the procedure to obtain the post 10/1/22 purchaser free upgrade? Thanks.


   
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(@smatthews51)
Member Admin
Joined: 4 years ago
Posts: 718
 

Chris, you should be good to go now. I'm just now getting around to updating the database with the free 2023 licenses.


   
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(@dpeters566)
Active Member Customer
Joined: 1 year ago
Posts: 4
 

@smatthews51 Hi Stuart. I think I'm in the same boat as Chris. I bought my 2022 version in December and would love to access the 2023 version. Thanks.


   
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(@smatthews51)
Member Admin
Joined: 4 years ago
Posts: 718
 

@dpeters566 Denton, I just granted all the free upgrades this morning so you should be good to go!

Stuart


   
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 WTS
(@wts)
Eminent Member Customer
Joined: 1 year ago
Posts: 30
 

If I've got PRC2023 v1.6 do I need to pay $99 for the latest version?

That's what the Paypal link is telling me it will cost.


   
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 WTS
(@wts)
Eminent Member Customer
Joined: 1 year ago
Posts: 30
 

Figured it out!

Log all the way into PAYPAL.

Click "Cancel and return to Pralana."

Delete PRC2023 from the shopping cart and the page with the 2023 Upgrade option is presented.

I'm sure its on the website somewhere but I couldn't find the direct link any other way.

Thanks!

-WTS-


   
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(@smatthews51)
Member Admin
Joined: 4 years ago
Posts: 718
 

@wts Anytime you want to get another download, just login, go to the members-only page and click the Get Now button under Pralana 2023 Gold Updates.

Stuart


   
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(@smatthews51)
Member Admin
Joined: 4 years ago
Posts: 718
 

One more thing: How to do this is in the manual and also on the Read Me page that you may have read when you first got PRC2023 🙂


   
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 WTS
(@wts)
Eminent Member Customer
Joined: 1 year ago
Posts: 30
 

@smatthews51

What if I don't see a "Members Only" area?

   
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 WTS
(@wts)
Eminent Member Customer
Joined: 1 year ago
Posts: 30
 

Attached is what I see under "GET PRC"


   
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 WTS
(@wts)
Eminent Member Customer
Joined: 1 year ago
Posts: 30
 

@smatthews51 I closed out of Chrome thus clearing the cache and logging in now take me automatically to the members-only page.

Thank you!

-WTS-


   
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 WTS
(@wts)
Eminent Member Customer
Joined: 1 year ago
Posts: 30
 

In case anyone else running into caching issues another route to the upgrade is to:

1. Log in to https://pralanaretirementcalculator.com/

2. Click on "MEMBER LOGIN"

This takes you to the dashboard where there's a link to the members only area. See attached


   
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