Just signed up for Online Platinum, but Malwarebytes browser guard blocks site. When I ignore and try to continue to site, I get an 1108 error? Windows 11 and Chrome browser. Not very confidence inspiring. Any ideas on what's happening and what I need to do to address?
Thx
Ron
Our subscribers report issues from time-to-time (rarely) about various 3rd party software they have installed giving false positives for phishing. The last report prior to yours was in Jan 2025. When this has occurred in the past, users reported:
- a) the problem did not occur when a different browser is used, and
- b) the Malwarebytes blocking stopped after a day or so.
Googling reveals many complaints from legitimate website operators about Malwarebytes blocking their site from their users.
In the course of researching this, I found this website: https://www.virustotal.com/gui/home/url which is seemingly used by various security researchers to track/investigate suspicious websites. I entered: pralana.online and there are no vendors reporting our site as malicious, for whatever that is worth.
The Pralana security measures are described in the User Manual’s section on Data Security
Below is a transcript of my conversation with a Malwarebytes support person (probably a bot) Kyle. It was frustrating and unproductive.
In the end, the Malwarebytes response is: "Please ask the customer to contact Malwarebytes, in that way, we can check the issue on the device program."
System (Support)
Dec 18, 2024, 15:39 PST
(15:25:04) Charles Stone joined the chat
(15:25:04) Charles Stone: BOT: Hello there! I'm the Malwarebytes assistant, here to help you.
BOT: ℹ️ By proceeding, you agree to our Terms of Service and Privacy Policy, as well as the recording of our chat.
BOT: https://www.malwarebytes.com/tos/
BOT: https://www.malwarebytes.com/legal/privacy-policy
BOT: So I can best help you, select a topic below. 👇USER: Selected: Help me with a product
BOT: Choose a product.
USER: Selected: Browser Guard
BOT: Select your browser type.
USER: Selected: Chrome
BOT: 👉🏼 Please ask your question in a concise and complete sentence so I can provide better answers.
USER: How can I have my legitimate django website whitelisted so Browser Guard does not block our subscribers from accessing our website?
BOT: To whitelist your legitimate Django website in Malwarebytes Browser Guard, follow these steps:
BOT: 1. Open the Browser Guard extension by clicking the icon in your browser's toolbar.
BOT: 2. Click the menu icon in the upper-right corner of the app screen, then click **Allow list**.
BOT: 3. On the **Allow list** screen, click the **+Add a website** button.
BOT: 4. Enter your website's URL or IP address in the **Add a URL or IP address** field.
BOT: 5. Under Choose protections to disable, click **Ad / Trackers** and other protection features you wish to disable for this site.
BOT: 6. Click **Add to list**. Browser Guard will no longer block ads from this site.
BOT: https://support.malwarebytes.com/hc/en-us/articles/360039021953-Add-websites-to-the-Allow-list-in-Browser-GuardUSER: No, I am the owner of the website. I need to have it whitelisted so other people are not blocked.
BOT: I understand you want to whitelist your website for all users. Could you please clarify if you are looking for a way to submit your website to Malwarebytes for review and whitelisting? This will help me provide the most accurate assistance.
USER: Yes, I am looking for a way to submit my website to Malwarebytes for whitelisting.
BOT: To submit your Django website to Malwarebytes for whitelisting, you can follow these steps:
BOT: 1. Sign up for a Malwarebytes Forum account by visiting the Malwarebytes Forums (1).
2. Click **Sign Up** and complete the required fields to create your account.
BOT: 3. Log in to the Malwarebytes Forums (2).
4. Navigate to the Research Center (3).
BOT: 5. In the Research Center, click the subforum that best describes your website.
6. Click **Start new topic** and create your submission.
BOT: 7. Save your website address in a text file, zip it, and add it as an attachment.
8. Add a description of your experience when you encountered the issue.
BOT: **IMPORTANT**: Do not post active URL links to the forum. Instead, enter [code] url link [/code] or use the **<>** icon to enter the URL link.
BOT: https://support.malwarebytes.com/hc/en-us/articles/360038522814-Submit-a-phishing-link-malicious-website-or-file-to-Malwarebytes
BOT: https://forums.malwarebytes.com/
BOT: https://forums.malwarebytes.com/
BOT: https://forums.malwarebytes.com/forum/44-research-center/USER: are you sure? The Research Center seems to be for reporting threats. Can you connect me with a live agent?
BOT: I'll help connect you with a support agent.
BOT: What would you like to do?USER: Selected: I’d like to chat with an agent
BOT: Enter your name.
USER: Charles Stone
BOT: Enter your email address.
USER: charlie@pralanaconsulting.com
SUMMARY: How can I have my legitimate django website whitelisted so Browser Guard does not block our subscribers from accessing our website?
(15:28:19) Kaye: Hello! Welcome to Malwarebytes Support, my name is Kaye. I am unable to locate an account with the provided email address charlie@pralanaconsulting.com.Please provide a subscription-linked email address, purchase ID, or your subscription license key so we can locate your account and verify your purchased application to provide the proper assistance.
(15:28:49) Charles Stone: Hello, my name is Charlie Stone. I operate a legitimate website with hundreds of subscribers. A subscriber reported today that he has Malwarebytes Browser Guard installed and it is blocking him from visiting our site due to phishing. How can I my website whitelisted.
(15:31:24) Kaye: Is your device for Windows, iOS, Mac, Android or Chromebook?
(15:31:52) Charles Stone: I suspect his device is Windows, but do not know for sure.
(15:32:21) Charles Stone uploaded: Malwarebytes-Browser-Guard-Website-blocked-due-to-phishing-12-18-2024.png
URL:
Type: image/png
Size: 43031
(15:33:04) Kaye: Thanks for the information! Is your device for Windows, iOS, Mac, Android or Chromebook?
(15:33:56) Charles Stone: Kaye, do you understand the situation? I own the website. A customer of mine reported this issue. He did not tell me what device is is using. I just need to get my website whitelisted.
(15:35:43) Kaye: Please give me a moment to check the issue further.
(15:37:41) Kaye: We appreciate your patience. Please ask the customer to contact Malwarebytes, in that way, we can check the issue on the device program.
(15:38:07) Charles Stone: how can I have this conversation emailed to me?
(15:38:35) Kaye: Our automated system will send you a copy of this whole conversation right after this chat. You can reply to that email if you need anything else, as the reply would still be routed to me.
(15:38:52) Charles Stone: Thanks very much, have a great day.
(15:39:46) Kaye: You may end this chat now. Thank you for contacting Malwarebytes Support, again I'm Kaye. You have a great day!
(15:39:49) *** Charles S
All set now - disabled malwarebytes for the site and all good. Also was able to access without issues from my work computer on chrome so will just chalk it up to windows being weird. Thx for looking into it and the detailed follow up.
Ron
