I see there is a $30 sign up fee + $89 for premium renewals for 2026. Is that even if you've been a PRC online user in 2025? Why do you need to "sign up" again?
@nc-cpl You do NOT need to sign up again. Renewals are $89 and may be automatic, depending upon your selection when you went to Pralana Online initially. To renew manually, login and go to your MyAccount page and click on your subscription.
Stuart
My account says "on hold" (whatever that means) and I last paid on July 5 2025, so I assume I am not due to pay again until July 4 this year? It also says "via manual renewal" so I assume I do not have auto-renew set up?
@nc-cpl There does not seem to be a payment made on July 5, 2025 according to our Stripe records. Your Pralana Online subscription shows "payment pending", which would explain the "On Hold" status. The system is looking for your $89 renewal payment. I have no visibility beyond this, but I assume you should be able to do a manual renewal via the MyAccounts page which you can access after logging in. If you need to discuss this further, I suggest we do it via email (mail@pralanaconsulting.com).
Stuart
