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Unable to run on my Macbook Pro

Issues and Potential Errors

Last Post by Stuart Matthews 1 year ago

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Brion Scheidel

(@bscheidel)

New Member Customer

Joined: 1 year ago

Posts: 1

Topic starter May 26, 2024 1:45 pm

Purchased and downloaded Gold today after trying out Bronze without any issues a few weeks ago.

I emailed the following today, but thought I'd post here in case this is a better way to get help.

Version: PRC2024.2.2.4-4dm8il

Computer: Macbook Pro

Hardware Overview:

Model Name: MacBook Pro

Model Identifier: MacBookPro16,1

Processor Name: 8-Core Intel Core i9

Processor Speed: 2.3 GHz

Number of Processors: 1

Total Number of Cores: 8

L2 Cache (per Core): 256 KB

L3 Cache: 16 MB

Hyper-Threading Technology: Enabled

Memory: 64 GB

System Firmware Version: 2022.100.22.0.0 (iBridge: 21.16.5077.0.0,0)

OS Loader Version: 580~2215

Serial Number (system): C02DRB92MD6T

Hardware UUID: 19BBA4A8-DCE6-58F7-B3CC-C30B95939C43

Provisioning UDID: 19BBA4A8-DCE6-58F7-B3CC-C30B95939C43

Activation Lock Status: Disabled

Excel version:

First time using the Gold version. I used the Bronze version without any issues.

I chose to start with Simplified Inputs.

I filled in the fields then clicked Populuate PRC from These Simple Inputs, which results in:

Clicking Go to Home Page results in:

Unable to create an Export file since I can't get to the Home Page.

Thanks,

Brion

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Stuart Matthews

(@smatthews51)

Member Admin

Joined: 5 years ago

Posts: 1121

May 28, 2024 6:46 am

@bscheidel The jury is still out on this one. I upgraded my M1 iMac to the latest IOS (Sonoma) and the latest version of Office 365 (Excel version 16.78) and then loaded PRC2024.2.2 and ran it with no issues. Brion reinstalled Excel on his MacBook Pro but still got the run-time error with PRC Gold.

Stuart

This post was modified 1 year ago by Stuart Matthews

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