Can’t access Pralana Online

Issues and Potential Errors

Last Post by Frank 2 months ago

4 Posts

2 Users

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Frank

(@frisch66)

Active Member Customer

Joined: 4 years ago

Posts: 9

Topic starter July 19, 2025 11:41 am

I bought an online subscription this week and created an account. When I login now, it is not shown.
my subscriptions stop with PRC2024, and there is no Pralana Online button on the members page. I see the charge on my credit car statement.
please advise.

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Frank

(@frisch66)

Active Member Customer

Joined: 4 years ago

Posts: 9

Topic starter July 19, 2025 11:44 am

This is on an iPad Air, latest iPadOS

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Stuart Matthews

(@smatthews51)

Member Admin

Joined: 5 years ago

Posts: 1121

July 19, 2025 11:57 am

@frisch66 Sorry, Frank. Your subscription was lost as we were recovering from the website failure we were dealing this week, but I've restored in now manually so you should be good to go. Please let me know if you see any further problems.

Stuart

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Frank

(@frisch66)

Active Member Customer

Joined: 4 years ago

Posts: 9

Topic starter July 21, 2025 9:47 am

I’m in now. Thanks Stuart.

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