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error opening the 2021 download file in excel

 

Keith Kapera
(@kapera662)
New Member Customer
Joined: 8 months ago
Posts: 1
Topic starter  

getting Excel cannot open the file because the file format or extension is not valid error message trying to open the 2021 download PRC2021.0-ty6bfe.xlsx


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Stuart Matthews
(@smatthews51)
Member Admin
Joined: 12 months ago
Posts: 215
 

Please see the note at the bottom of the Get PRC page on the website. This is a problem with the Firefox browser that can be worked around by using a different browser, by saving the file and then opening it, or by deleting the .xlsx extension prior to opening the file.


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Jeffery Lucas
(@lucas496)
New Member Customer
Joined: 8 months ago
Posts: 1
 

I had this problem, found the note about Firefox and and then googled how to change the extension (my Firefox had downloaded as an .xlsx and had a setting to hide the extension from view).

I changed the extension to .xlsm and am now able to open.


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Randall Weikert
(@weikert925)
New Member Customer
Joined: 8 months ago
Posts: 1
 

Just downloaded 2021 Gold, had this file extension issue, checked the forum and found a solution.

Every year the new PRC version keeps getting better, so I'm looking forward to this one. The forum is a great addition.

Thanks Stuart!


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