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Unable to open PRC2024.2.3.3-sgtjmb on [MacOS M3 Sonoma 14.6.1 (23G93) / MS Excel Version 16.90 (24101387)]

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(@wind)
New Member Customer
Joined: 2 months ago
Posts: 2
Topic starter  

I just signed up and downloaded the file - but unable to open it - could it be a download issue and do i need a new copy?

Excel Error - claims file is corrupted:
Excel cannot open the file 'PRC2024.2.3.3-sgtjmb.xlsm.xlsx' because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file.

MacOS Version:
MacOS M3 Sonoma 14.6.1 (23G93)

Excel Version:
Microsoft® Excel for Mac - Version 16.90 (24101387)


   
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(@smatthews51)
Member Admin
Joined: 4 years ago
Posts: 933
 

@wind This issue is always associated with the use of the Firefox browser as far as I know and there's a warning about this on the Get_PRC page of the Pralana website. The solution is to use a different browser or to manually delete the .xlsx extension before opening the PRC file.

Stuart


   
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(@wind)
New Member Customer
Joined: 2 months ago
Posts: 2
Topic starter  

Thank you it worked.

FYI - I was using Safari not Firefox when i got this error


   
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(@smatthews51)
Member Admin
Joined: 4 years ago
Posts: 933
 

@wind OK, thanks for the update. That's the first report of an issue using Safari. I just tested it myself with Safari and it worked fine on my Mac M1. My versions of O/S and Excel are just slightly older than yours, but very close. Anyway, deletion of the .xlsx extension should always get the job done. Thanks again for the update.

Stuart


   
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