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Pralana Online Login Failure: LE_ERROR

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(@cstone)
Site Admin Admin
Joined: 3 years ago
Posts: 49
Topic starter  

On Jan 10, 2025 from about 7:45pm until 11:00pm ET, there was a service failure at the vendor that provides secure single sign-on authentication between pralanaretirementcalculator.com and pralana.online.

The vendor resolved the issue Friday evening and login capability is restored.

This topic was modified 1 month ago 4 times by Charlie Stone

   
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(@rpmcfadden1)
Active Member
Joined: 4 years ago
Posts: 11
 

yes, I am getting that error. I am trying to access the on-line version on my travel laptop (traveling Monday). my home laptop maintained my log in, and I could get in, but after I logged out, could not log back in, on either machine. If that info is of any interest or help


   
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(@cstone)
Site Admin Admin
Joined: 3 years ago
Posts: 49
Topic starter  

Jan 31, 2025 11am ET: Login is unavailable again due to the same issue with this vendor. We are working with them to resolve it.

Update: This issue was resolved around 12:40pm ET. My apologies to those affected. We had a zoom meeting with the vendor's tech support and think we have the issue permanently resolved.

This post was modified 3 weeks ago by Charlie Stone

   
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